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Current counts: Authors: 8,146. Quotations: 38,970
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| Philip Crosby
Change should be a friend. It should happen by plan, not by accident. In a true zero-defects approach, there are no unimportant items. Making a wrong decision is understandable. Refusing to search continually for learning is not. Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric. |
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